Returns & Exchanges

Last updated: [DATE]

Thank you for shopping with Plumewick. We want you to love your matching set. If something isn't right, here is how returns, exchanges and refunds work.

Your Legal Right to Cancel (UK & EU Customers)

If you are shopping from the United Kingdom or the European Union, you have a legal right to cancel your order within 14 days of receiving your items, without giving any reason. To exercise this right, simply contact us at plumewick@gmail.com within that period. You will then have a further 14 days to send the item back to us.

Our 30-Day Return Policy

In addition to your legal right above, we offer an extended 30-day return window from the date your order is delivered.

To be eligible for a return, your item must be:

Unworn, unwashed and unused, with all original tags attached
In its original packaging
Accompanied by proof of purchase (order number or confirmation email)

How to Start a Return

Email plumewick@gmail.com with your order number and the item(s) you'd like to return. We'll confirm your return and send you the return address and instructions.

Please do not send items back before contacting us, as returns sent without prior authorisation may be delayed.

Return Shipping Costs

Unless the item arrived faulty, damaged, or incorrect, the customer is responsible for return shipping costs. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit back to us.

Refunds

Once we receive and inspect your return, we will notify you by email whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some additional time for your bank or card issuer to process and post the refund.

Exchanges

Need a different size instead? The fastest way is to return the item you have and, once the return is accepted, place a new order for the size or item you want.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, or you received the wrong item, please contact us at plumewick@gmail.com within 14 days of delivery with your order number and a photo of the issue. We will arrange a free replacement or full refund, including return shipping costs, at no cost to you.