Terms of Service

Last updated: [DATE]

These Terms of Service ("Terms") govern your use of the website plumewick.com (the "Site") and any purchase made through it, operated by PlumeWick, registered at 128 City Road, London ("Plumewick", "we", "us", "our"). By accessing the Site or placing an order, you agree to be bound by these Terms. Please read them carefully.

1. Eligibility

By using this Site, you confirm that you are at least 18 years old, or are using the Site under the supervision of a parent or legal guardian.

2. Products & Pricing

We make every effort to display our products and their colours, fabric and sizing as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect the actual product.

All prices are listed in the currency shown at checkout and include applicable UK/EU taxes unless stated otherwise. We reserve the right to change prices at any time without prior notice, though changes will not affect orders already confirmed.

3. Orders & Payment

When you place an order, you are making an offer to purchase. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in pricing or product information, or suspected fraudulent activity. If we cancel an order after payment has been taken, you will receive a full refund.

Payment is processed securely at checkout. We do not store your full payment card details.

4. Shipping & Delivery

Please see our Shipping & Delivery page for full details on delivery times and costs.

5. Returns, Exchanges & Cancellation

Please see our Returns & Exchanges page for details on your right to cancel, returns, and exchanges.

6. Intellectual Property

All content on this Site, including text, graphics, logos, product designs, and images (including exclusive Plumewick print designs), is the property of Plumewick or its licensors and is protected by copyright and trademark law. You may not reproduce, distribute, or use this content without our prior written consent.

7. Prohibited Use

You agree not to use this Site for any unlawful purpose, to attempt to gain unauthorised access to our systems, or to engage in any activity that disrupts or interferes with the Site's functionality.

8. Limitation of Liability

To the fullest extent permitted by law, Plumewick shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased through it. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.

9. Governing Law

If you are a consumer resident in the EU or UK, you are entitled to protections under the mandatory laws of your country of residence, regardless of any other provision in these Terms.

10. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Site after changes constitutes acceptance of the revised Terms.